Loading...

Course Description

Conflict management, also known as conflict resolution, involves preventing conflict in the workplace and having a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, but disagreements can be healthy if approached correctly. Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Resolving conflict without the proper tact or care can have a negative effect on morale and interpersonal relationships. Avoid common pitfalls by developing your conflict resolution skills. You will be able to utilize a 4-step, interest-based conflict resolution model to resolve a conflict of moderate complexity. Discover the origins of conflict and develop your active listening skills. With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.

Course Information

SCRS100

Applies Towards the Following Certificates

Loading...

Enroll Now - Select a section to enroll in

Section Title
Foundations I - Conflict Resolution
Type
Discussion
Days
Tuesday, Thursday
Time
6:00PM to 9:30PM
Dates
Jul 28, 2026 to Aug 06, 2026
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition credit (0.5 to 1.5 units) $395.00
Section Title
Foundations I - Conflict Resolution
Type
Discussion
Days
Saturday
Time
8:30AM to 4:30PM
Dates
Sep 12, 2026 to Sep 19, 2026
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $395.00
Section Title
Foundations I - Conflict Resolution
Type
Discussion
Days
Tuesday, Thursday
Time
6:00PM to 9:30PM
Dates
Jan 19, 2027 to Jan 28, 2027
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $395.00
Section Title
Foundations I - Conflict Resolution
Type
Discussion
Days
Saturday
Time
8:30AM to 4:30PM
Dates
Apr 24, 2027 to May 01, 2027
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $395.00
Required fields are indicated by .