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Course Description

TEXTBOOK REQUIRED - visit http://shop.nait.ca for details and/or source on your own. Conflict management, also known as conflict resolution, involves having a workplace that precludes conflict and a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, and disagreements are healthy when approached correctly. Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Upon successfully completing this course, you will be able to describe practical strategies for managing and resolving workplace conflict and you will be able to assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. You will also be able to describe practical strategies for managing and resolving workplace conflict as well as develop a plan to deal with a current conflict situation. **Registration closes 1 week before the course start date**

Course Information

CITC934

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Conflict Essentials
Type
Discussion
Dates
Oct 28, 2026 to Nov 03, 2026
Contact Hours
3.5
Delivery Options
Online, no set instructor time  
Course Fee(s)
Tuition non-credit $195.00
Section Title
Conflict Essentials
Type
Discussion
Days
Tuesday
Time
6:00PM to 9:50PM
Dates
Nov 24, 2026
Schedule and Location
Contact Hours
3.5
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition credit (0.3 units) $195.00
Section Title
Conflict Essentials
Type
Discussion
Days
Saturday
Time
8:00AM to 11:50AM
Dates
Feb 06, 2027
Schedule and Location
Contact Hours
3.5
Location
Delivery Options
Fully F2F w/online resources  
Course Fee(s)
Tuition credit (0.3 units) $195.00
Section Title
Conflict Essentials
Type
Discussion
Days
Thursday
Time
8:00AM to 12:00PM
Dates
Mar 04, 2027
Schedule and Location
Contact Hours
3.5
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $195.00
Section Title
Conflict Essentials
Type
Lab/Lecture
Days
Thursday
Time
6:00PM to 9:50PM
Dates
May 13, 2027
Schedule and Location
Contact Hours
3.5
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition credit (0.3 units) $195.00
Section Title
Conflict Essentials
Type
Discussion
Days
Wednesday
Time
6:00PM to 9:50PM
Dates
Jun 09, 2027
Schedule and Location
Contact Hours
3.5
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $195.00
Section Title
Conflict Essentials
Type
Discussion
Days
Thursday
Time
6:00PM to 9:50PM
Dates
Jun 10, 2027
Schedule and Location
Contact Hours
3.5
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition credit (0.3 units) $195.00
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