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Course Description

Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition. Explore ways of demonstrating a customer service approach, recognize how your own behaviour affects the behaviour of others, demonstrate confidence and skill as a problem-solver, and apply techniques to deal with challenging customers. Throughout this customer service training course, you will explore your personal situation and reflect on how to provide excellent customer service.

Course Information

CITC808

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Customer Service Training - Critical Elements of Customer Service
Type
Discussion
Dates
Sep 14, 2026 to Oct 11, 2026
Contact Hours
14.0
Delivery Options
Online, no set instructor time  
Course Fee(s)
Tuition non-credit $395.00
Section Title
Customer Service Training - Critical Elements of Customer Service
Type
Discussion
Days
Monday, Tuesday
Time
6:00PM to 9:50PM
Dates
Jan 18, 2027 to Jan 26, 2027
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition credit (0.5 to 1.5 units) $395.00
Section Title
Customer Service Training - Critical Elements of Customer Service
Type
Discussion
Days
Monday, Tuesday
Time
8:00AM to 3:50PM
Dates
May 10, 2027 to May 11, 2027
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $395.00
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