Quality Management

Discover how quality becomes a competitive advantage

Quality is a frequently misinterpreted concept where some people believe quality management is avoiding doing activities which dissatisfy customers or is a specific practice used for manufacturing. Quality management is a vital part of operations in many business sectors, industrial operations and government. Given the nature of today’s global economy and international competition, product and service quality are critical to the success of any business or organization.

This program is designed for people who are currently working or wish to work in quality assurance (QA) / quality control (QC) / quality management department. You are introduced to the essential elements of quality management systems including steps in creating a quality policy manual and developing related objectives and procedures. You will also learn how to conduct internal quality auditing. You will get a practical overview of the general principles that create a framework for a quality management system.

Quick Facts

• Credential: Certificate of Achievement
• Campus: Main Campus
• Delivery Modes and Times: Varies by Class. See section details for delivery mode and detailed schedule.

Career Opportunities

Although this certificate program is open to all students, it is generally appropriate for:

• QA managers or Supervisors
• QA engineers or Inspectors
• Environmental Engineers
• Operations Managers or Supervisors
• Quality Managers
• Environmental Managers
• IT Managers or Team Leaders
• others with a leadership role in quality assurance and control

Continuing Education students will find the credential adds to their professional development, skill set and overall value or marketability as an employee or business owner.

Certification

To get started with the program, QMGC101 must be taken first. The student can then proceed with QMGC102, 103, or 104 in any order that fits their schedule. QMGC104 is a prerequisite to both QMGC105 and 106.

There are two options to obtain certification in this program:

• A NAIT Quality Management Certificate will be awarded upon successful completion of the six core modules QMGC101 – QMGC106.

• A NAIT Quality Management Leadership Certificate will be awarded upon successful completion of:
  • The Project Management modules PMGT101-PMGT105, plus the core modules QMGC101 - QMGC106
• Note: Students can take the Project Management modules prior to or after the core modules.

Testimonials

Christina Wiancko, Mainroad Alberta Contracting LP

Going to NAIT has always been a goal of mine, their reputation and accreditation intrigued me to further my education with them. I took the Quality Management Certificate to advance my knowledge and skillset.

Signing up through NAIT, enrolling online, and course set up was great; any questions or concerns were all handled in a timely and positive manner. This course exceeded my expectations and had a lot of valuable input through experience from both students and instructor.

I highly recommend this course to anyone interested in quality management.

Radhika Chakraberty, Laboratory Analyst, Labs-Mart Inc. Canada

My interest in pursuing a career in Quality Control or Quality Assurance was the reason behind taking the QMGT certification at NAIT. I was a little skeptical about it being 100% virtual, but this course exceeded all my expectations.

It was very well structured, starting off with basic concepts and taking you through to more technical details at a steady pace. Robert was an extremely patient and accommodating instructor. His knowledge and expertise offered an invaluable learning experience.

I would definitely recommend this course to anyone who wants to delve deeper into the concepts of Quality Management, regardless of background.

FAQ