Conflict Resolution and Mediation

Mediation is a structured, interactive process where a neutral, third-party intervenes in a conflict in order to bring the disputing parties to a fair resolution. By using specialized communication and negotiation techniques, you can help conflicting parties reach a peaceful solution in a variety of professional or personal disputes.

In the Mediation Program, you will:

- use techniques for engaging in methodical responses to conflict
- discover and develop your own personal communication style
- study and practice techniques to navigate difficult conversations
- learn the 4-step mediation process
- do a deep dive into advanced mediation topics

Classes will combine traditional study, class discussion, and multiple opportunities to practice your mediation skills through active scenarios for hands-on experience.

Quick Facts

• Credential: Certificate of Achievement
• Campus: Main Campus
• Delivery Modes and Times: Varies by Class. See section details for delivery mode and detailed schedule.

FAQ