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Course Description

Conflict management, also known as conflict resolution, involves preventing conflict in the workplace and having a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, but disagreements can be healthy if approached correctly. Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Resolving conflict without the proper tact or care can have a negative effect on morale and interpersonal relationships. Avoid common pitfalls by developing your conflict resolution skills. You will be able to utilize a 4-step, interest-based conflict resolution model to resolve a conflict of moderate complexity. Discover the origins of conflict and develop your active listening skills. With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.

Course Information

SCRS100

Applies Towards the Following Certificates

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Section Title
Foundations I - Conflict Resolution
Type
Discussion
Days
Sa
Time
8:30AM to 4:30PM
Dates
Sep 12, 2026 to Sep 19, 2026
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $395.00
Drop Request Deadline
Sep 11, 2026
Transfer Request Deadline
Sep 11, 2026
Withdrawal Request Deadline
Sep 12, 2026 to Sep 19, 2026
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