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Course Description

Navigating difficult conversations without the proper tact or care can lead to conflict, detrimental passivity, and more. Upon successful completion of this course, you will have developed communication skills to deal with disagreement, misunderstanding, and giving and receiving feedback. Discover different types of conflict, how to manage one’s own emotions under stress, and how to respond productively. With the knowledge gained in this course, you’ll be able to use strategies for managing a variety of difficult conversations in the workplace and beyond.

Course Information

SCRS110

Prerequisites

SCRS 100

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Foundations II - Dealing with Difficult Conversations
Type
Discussion
Days
Sa
Time
8:30AM to 4:30PM
Dates
Jun 06, 2026 to Jun 13, 2026
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $395.00
Drop Request Deadline
Jun 05, 2026
Transfer Request Deadline
Jun 05, 2026
Withdrawal Request Deadline
Jun 06, 2026 to Jun 13, 2026
Section Title
Foundations II - Dealing with Difficult Conversations
Type
Discussion
Days
Sa
Time
8:30AM to 4:30PM
Dates
Oct 17, 2026 to Oct 24, 2026
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $395.00
Drop Request Deadline
Oct 16, 2026
Transfer Request Deadline
Oct 16, 2026
Withdrawal Request Deadline
Oct 17, 2026 to Oct 24, 2026
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