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Course Description

Customer Experience Strategies is for front line staff, supervisors and business owners who are responsible for customer care, concerns and retention. Discover how customer experience is built on more than workflow procedures; it is built on highly immeasurable factors such as emotion and human interaction. Expand your customer service skills by developing techniques that will allow you to answer the questions; what else can we be doing? How can we serve our customers better? The skills obtained will allow you to implement strategies that go above and beyond, ensure customer satisfaction and loyalty, and increase your bottom line.

Course Information

BFND530

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Customer Experience Strategies
Type
Discussion
Days
T, Th
Time
6:00PM to 9:00PM
Dates
Sep 01, 2026 to Sep 10, 2026
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $345.00
Drop Request Deadline
Aug 31, 2026
Transfer Request Deadline
Aug 31, 2026
Withdrawal Request Deadline
Sep 01, 2026 to Sep 10, 2026
Section Title
Customer Experience Strategies
Type
Discussion
Days
Sa, Su
Time
9:00AM to 4:00PM
Dates
Oct 03, 2026 to Oct 04, 2026
Schedule and Location
Contact Hours
12.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $345.00
Drop Request Deadline
Oct 02, 2026
Transfer Request Deadline
Oct 02, 2026
Withdrawal Request Deadline
Oct 03, 2026 to Oct 04, 2026
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