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Course Description

TEXTBOOK REQUIRED - visit http://shop.nait.ca for details and/or source on your own. Conflict management, also known as conflict resolution, involves having a workplace that precludes conflict and a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, and disagreements are healthy when approached correctly. Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Upon successfully completing this course, you will be able to describe practical strategies for managing and resolving workplace conflict and you will be able to assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. You will also be able to describe practical strategies for managing and resolving workplace conflict as well as develop a plan to deal with a current conflict situation. **Registration closes 1 week before the course start date**

Course Information

CITC934

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Conflict Essentials
Type
Discussion
Days
W
Time
6:00PM to 9:50PM
Dates
Jun 10, 2026
Schedule and Location
Contact Hours
3.5
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $195.00
Drop Request Deadline
Jun 09, 2026
Transfer Request Deadline
Jun 09, 2026
Withdrawal Request Deadline
Jun 10, 2026 to Jun 10, 2026
Section Title
Conflict Essentials
Type
Discussion
Dates
Oct 28, 2026 to Nov 03, 2026
Contact Hours
3.5
Delivery Options
Online, no set instructor time  
Course Fee(s)
Tuition non-credit $195.00
Drop Request Deadline
Oct 27, 2026
Transfer Request Deadline
Oct 27, 2026
Withdrawal Request Deadline
Oct 28, 2026 to Nov 03, 2026
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