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Course Description

As a business or process analyst or project manager, you will facilitate interactions with stakeholders for the purposes of decision-making, problem resolution, and information exchange. Upon successful completion of this course, you will be able to facilitate working sessions and apply principles and practices of interest-based negotiation. Work interactions require cooperation, collaboration, and communication and can take many forms including meetings, focus groups, interviews, and workshops. Such discussions enhance comprehension, expand knowledge, enable agreements to be reached, and promote support for organizational change. At times, such discussions will invite negotiation to enable the resolution of conflict or the reaching of a common understanding or an agreement. As a graduate of this course, you will be able to apply facilitation and negotiation skills and use strategies to keep a team on track. You will develop strategies and techniques for effective facilitation and negotiation through exercises and activities that reflect practical business settings.

Course Information

CCTB 317

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Facilitation and Negotiation
Type
Discussion
Days
W, Th
Time
8:00AM to 4:00PM
Dates
Nov 18, 2026 to Nov 19, 2026
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $500.00
Drop Request Deadline
Nov 17, 2026
Transfer Request Deadline
Nov 17, 2026
Withdrawal Request Deadline
Nov 18, 2026 to Nov 19, 2026
Section Title
Facilitation and Negotiation
Type
Discussion
Days
T, Th
Time
6:00PM to 9:30PM
Dates
Feb 09, 2027 to Feb 18, 2027
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $500.00
Drop Request Deadline
Feb 08, 2027
Transfer Request Deadline
Feb 08, 2027
Withdrawal Request Deadline
Feb 09, 2027 to Feb 18, 2027
Section Title
Facilitation and Negotiation
Type
Discussion
Days
M, T
Time
8:00AM to 4:00PM
Dates
May 03, 2027 to May 04, 2027
Schedule and Location
Contact Hours
14.0
Location
Delivery Options
Online w/instructor, set times  
Course Fee(s)
Tuition non-credit $500.00
Drop Request Deadline
May 02, 2027
Transfer Request Deadline
May 02, 2027
Withdrawal Request Deadline
May 03, 2027 to May 04, 2027
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